Downgrading / unistalling Suite 26

General
1

I just installed the Suite 26 on an engine thinking I would have access to that until my Suite 25 license expires. I didn’t expect it to remove Suite 25 from the engine. I now only see Suite 26 in my Plug In collections and uploading the install file for the Suite 25 fails every time.

I’m not ready to upgrade to Suite 26 as I still 2 months left on 25. Is there a way to uninstall 26? Or factory reset the engine and start again?

2

Hi bennygreen,

Uploading the Suite '25 file over the Suite '26 file should work as expected.
If you are running into any issues at all, please don’t hesitate to reach out to support and we’ll get it sorted for you.

[email protected]

Best,
Ross
Product Specialist

3

I have successfully downgraded to Suite25. After multiple failed attempts to overwrite the 26 install, I completed a system reset and then reinstalled 25.

Thanks,