Error when loading showfile in 1.6.15

General
1

Hello dear Support,

since i updated to 1.6.15 i sometimes get an error when loading a show file.

It says “Error: error-desc.unexpected” in the bottom line.

And i cannot load any showfile until i restart the engine.

Strangely this always happens when the connection in the “engine selection window” at startup shows kind of an unstable connection (jumping between connected and disconnected). But i can still connect to the engine.
After restarting the engine everything is back to normal.

This never happened in the previous versions.

I am not sure If i can do anything on my side. Maybe just as kind of a “bug report”.

2

Hi MBelle92,

Sorry to hear you’re running into this.

Could you please contact us at [email protected] and send over the Core and Client logs from a session where this has happened? If possible, it would also be useful to include the showfile you were trying to load and roughly when the issue occurred.

Best,
Ross
Product Specialist