Problem: Distorted Sound, Heartbeat stalled

Bug Reports šŸ›
1

Dear Fourier team,

i am writing this directly from a rehearsal.
We just encountered a new problem with the fourier transform engine:
For approx. 2 hours everything went fine (12 chains with mostly Fabfilter Reverbs in it). But suddenly the sound from the engine was very distorted, so i had to turn the effects down. Reloaded the Showfile didnt help. I then changed the state to ā€œofflineā€, waited around 30 secs. and then again to ā€œEditā€, but it only rebooted with ā€œHeartbeat stalledā€ and no Plugin was loading.
I then had to restart the whole engine (cut the power), which helped. But in the middle of a rehearsal or even show this is problematicā€¦
I hope, the developer team can work on that and provide a fix. :slight_smile:

It would be also nice to have a real ā€œrestart engineā€ button in the software in case this happens. Because sometimes the fourier engine could be in a server room which is not so easily accesibleā€¦

Somebody had the same issue?
Thank you!

2

Hey MBell92,

Iā€™m really sorry to hear you have been experiencing issues with your engine, as soon as possible, please contact [email protected] with the following:

  1. The log files from your engine. (See Here)
  2. The timestamps and your timezone that the error occurred. (This wont have to be exact, it just gives us a hint)
  3. Your showfile.
  4. A description of the distortion (ticking, overdriven, bitchrushedā€¦)

We will be able to take things from there and get to the bottom of this.
I have not heard of this issue before, but it would be great to understand if others had!

It would be also nice to have a real ā€œrestart engineā€ button in the software in case this happens. Because sometimes the fourier engine could be in a server room which is not so easily accesibleā€¦

Definitely agree on this part, Iā€™ve logged it with tracking ref. TF-3489!

Speak soon,
Ross
Product Specialist